Customer Understanding & Team Connectivity

Customer understanding and improved connectivity with staff and crews

Adventus can help you focus your energies on understanding your key customers, building a more profitable relationship with them and improving connectivity with staff and crews.

We offer expertise in:

  • Customer behaviour and dynamics
  • Customer segmentation
  • Future customer trends
  • Targeted customer marketing propositions
  • Customer loyalty programmes
  • Mystery shopper activity/ customer service audits
  • Focused crew/staff communications – website, brochures
  • Crew/staff incentive programmes for instant results
  • Improved training via e-learning methodology and re-designed effective course footprints